Delivery & returns
Everything about getting your order, paying for it, and sending it back if it isn't right.
Last updated 10 October 2026
Delivery
How long does it take?
Most orders arrive 2–3 weeks after you pay. Once your payment is confirmed we order your items, check them, and ship them to the address you entered at checkout.
Tracking
When your order ships, we email the tracking number to the address you used at checkout. Orders with several items may arrive in more than one parcel, each with its own tracking number.
Customs and import costs
The price you pay at checkout includes VAT, customs, duties and shipping. You won't be asked to pay anything when the parcel arrives. If a carrier ever asks you for import charges on one of our parcels, don't pay them yourself: contact us with your order number and we'll sort it out.
Your delivery address
Please check your address at checkout. If you notice a mistake, contact us straight away; we can change it until the order has shipped. If a parcel is returned to us because the address was wrong or incomplete, we can send it again, but the new shipping cost is charged to you.
Late or lost parcels
If your order hasn't arrived 4 weeks after you paid, or tracking hasn't changed for 7 days, contact us. If a parcel is lost on the way, we send a replacement or give you a full refund, whichever you prefer.
Payment
You pay in full at checkout. Prices are in US dollars (USD) and are final.
How payment works
Stripe payment links open Stripe's secure checkout in USD. The payment methods available to you are shown on that page.
If you have a RiskPay link, its payment provider converts your payment to USDC, a US-dollar stablecoin, which is how we receive it. Your bank statement shows that provider's name rather than "scndisupply".
We never see or store your card details.
Currency and bank fees
If your card or bank account isn't in US dollars, your bank converts the amount at its own exchange rate, and some banks add a foreign-currency fee. These charges come from your bank, not from us.
Order confirmation
After you pay, your order page updates by itself and shows your order confirmation, usually within a few minutes. Bookmark that page to see your order again later.
If we can't get your item
Occasionally an item sells out in your size after you've paid. If that happens we email you and give you a full refund for that item, or offer you another size or a similar item if you'd prefer.
Sizes
Choose a size for every clothing and shoe item before you pay. Clothing comes in XS to XXXL, and shoes in EU sizes.
Sizes vary between brands and styles. If you're between sizes, we usually recommend going up one. Not sure? Add your height, weight and usual size to the order notes at checkout. If the size you chose looks wrong for that item, we'll email you before we order it.
Returns
You can return items within 14 days of receiving your order, without giving a reason.
How to return
- Fill in our contact form within 14 days of receiving your order. Choose "A return or refund", and add your order number (it starts with SCN-) and which items you're returning.
- We reply by email with the return address.
- Send the items back within 14 days of contacting us. Use tracked shipping and keep the receipt.
Condition
Items must be unused, unwashed and in their original condition, with tags and packaging. You can try items on the way you would in a shop. If an item comes back worn, washed, damaged or with tags removed, we may deduct an amount from the refund to cover the loss in value.
Items that can't be returned once opened
For hygiene reasons, fragrance, socks, underwear and earrings can't be returned once their seal or packaging has been opened, unless they are faulty.
Return shipping
Return shipping is paid by you. We only pay for it when it's necessary: when an item is faulty, damaged or not what you ordered. Items are your responsibility until they reach us, so use a tracked service.
Refunds
We refund you within 14 days of receiving your return (or receiving proof that you sent it, if that comes first). You get back the full price you paid for the returned items, including the delivery cost included in that price.
Stripe payments are refunded to the original payment method. For RiskPay payments received as USDC, we arrange your refund by email, usually by bank transfer in your currency for the US-dollar amount you paid. We cover our own transfer costs.
Faulty, damaged or wrong items
Please check your order when it arrives. If something is faulty, damaged in transit or not what you ordered, contact us with your order number and photos. We'll arrange a replacement or a full refund, and we pay the return shipping.
This doesn't limit your legal rights. Under consumer law where you live, you can usually also complain about faults that appear later, often for up to two years or more.
Contact
Send us a message through our contact form and include your order number. We reply by email within 2 working days.
See also our terms & conditions.